Returns & Refunds

Returns & refunds

Contact truekinstore@gmail.com with your order number before sending anything back. We’ll provide return instructions and the correct address. Please do not send a return to a fulfillment center without arranging it with us first.

Changed your mind or ordered the wrong size

For eligible online purchases by consumers in the EU/EEA and UK, you can notify us of withdrawal within 14 days of receiving the item, without giving a reason. You then have 14 days to send it back. You are responsible for direct return shipping costs unless the item is faulty or we agree otherwise. We refund the price paid and the original standard delivery charge (excluding any extra cost of a premium delivery method) within 14 days of your withdrawal notice; we may wait until we receive the item or evidence of its return. You may inspect and try on an item as you would in a shop. If it has been used beyond that, you may be responsible for diminished value.

Where applicable law permits, the right of withdrawal does not apply to goods made to your individual specifications or clearly personalized for you. Choosing a standard TRUEKIN design, size, or color does not automatically mean an item is individually personalized. For orders outside the EU/EEA and UK, contact us; any mandatory local consumer rights still apply.

Damaged, defective, incorrect or missing items

If something arrives damaged, misprinted, defective, or different from what you ordered, email us with your order number and clear photos as soon as possible. If a parcel has not arrived, please contact us with your tracking information. We’ll investigate and offer the remedy required by applicable consumer law, which may include replacement, repair, a price reduction or a refund. Please report delivery and print quality issues promptly, ideally within 30 days, so we can also raise them with our production partner; this request does not limit your statutory rights.

Refunds

Approved refunds are sent to your original payment method. Your bank or payment provider may take additional time to show the credit. Nothing in this policy limits your mandatory consumer rights, including legal remedies for faulty goods.